At Freshly Fermented LTD we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.  We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.  Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site.  If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

About Us

Our Site is owned and operated by Freshly Fermented whose registered and trading office is Unit 12, Merlin House, 4 Meteor Way, Lee on the solent, Hampshire, PO13 9FU

Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

• The right to be informed about Our collection and use of personal data.
• The right of access to the personal data we hold about you.
• The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us)
• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
• The right to object to us using your personal data for particular purposes; and
• Rights with respect to automated decision making and profiling.
• If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
• For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Information We Collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.

• Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.
• Information provided to us when our visitors communicate with us electronically for any reason.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are used to give the owners of the website information about the visitors. Information such as what time of day they are coming to the website, and how long they spend on there.

Cookies can also be used to improve websites. For example, we may see that lots of visitors aren’t accessing a particular area  on the website, so we could improve the website by making that information more prominent and easier to find.

Below is a list on non essential cookies we use on our website for analytics and advertising purposes:

1. We collect anonymous analytics data from Google Analytics. This data helps us track sales and traffic to our website.
2. We use dynamic re-marketing cookies to show related adverts on other websites. You can opt out of this by changing your cookie settings (bottom right of the website).
3. We use Facebook pixel tracking and marketing. This helps us track sales and target adverts across Instagram and Facebook. You can opt out of this by changing your cookie settings (bottom right of the website).

If you would like to learn more about cookies, how they are used, which ones are on your computer and how to remove them, visit: www.allaboutcookies.org.

You can also choose to opt out of Google Analytics tracking your website activity. To do this, visit: http://tools.google.com/dlpage/gaoptout.

Use of Your Information

The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:

• To provide you with information relating to our website, products or our services that you request from us.
• To provide you with information on other products and services that we feel may be of interest to you.
• To meet our contractual obligations to you.
• To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
• If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously.
• We may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
• If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
• We may also use your data for marketing purposes which may include contacting you by email and telephone or post with information, news and offers on our products.  We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.

Storing Your Personal Data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Our database and your personal data is held on servers managed by 20i.com. You can find out more about how that data is stored here: https://www.20i.com/legal/20i-ltd-privacy-policy

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

• Where we sell any or all of our business and/or our assets to a third party.
• Where we are legally required to disclose your information.
• To assist fraud reduction and minimise credit risks.

Third Party Links

This Privacy Policy applies only to your use of our site.  Our site may contain links to other websites.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Access to Information

You have the right to ask for a copy of any of your personal data held by us (where such data is held).  Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.

Requesting Removal of Your Data

If at any time you wish to have your personal data removed, and wish to opt out of receiving information from us, then please email us at orders@freshlyfermented.co.uk and we will remove your data immediately.

Contacting Us

If you have any questions or queries relating to our site or this Privacy Policy, please contact us by email orders@freshlyfermented.co.uk or post at Unit 12, Merlin House, 4 Meteor Way, Lee on the solent, Hampshire, PO13 9FU

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time, for example if the law changes.  Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations.  We recommend that you check this page regularly.