UK Shipping

We currently offer 24hr and 48hr tracked deliveries anywhere in the UK via Royal Mail. Please note that selecting the 24hr options DOES NOT mean it will be shipped same day for next day delivery. We do aim to get all orders out within 3 working days with whatever postage option you have selected at checkout.

If you require next day delivery, please select the special delivery option.

EU / Worldwide Shipping

We are still suffering post Brexit. Please contact us to discuss if we can ship to your location.

Lost / Damaged Orders

If you have not received your UK order within 8 business days in the UK: Please get in touch with us. A small number of packages do go missing. In this instance, we always offer to reship the item.

For damaged items, please get in touch. We will always resend your order.

Returns

Due to the nature of many of our products being living cultures, we will only accept returns as long as they are within the BBE date stated on the back of the packaging. We are unable to offer refunds on anything returned to us where the BBE date has expired. For non-perishable items, please return them within 28 days for a full refund. All postage costs must be paid by the customer.

Failed Deliveries

Friendly Fungi LTD trading as Good Gut Tribe can not be held responsible for failed deliveries where we have made attempts to deliver orders to the address provided. For large items sent by courier, the courier themselves will charge us a return fee. Before that happens they will contact you several times to try and rearrange delivery, they will then inform us that it will need to be returned. We will then try and contact you to arrange delivery. If they are still unable to make a delivery, the order will be returned to us. In that instance, we will only offer a partial refund for any of the order that was non-perishable. We will not refund shipping costs and you will also need to pay back any return costs we have incurred by the courier which will be deducted from the refund.

Please note: If a number of delivery attempts have been made by a courier, and you now wish to cancel the order, the refund will only be issued once the order has been returned to us by the courier.

Refunds

On the rare occasion, something is lost or damaged in the post, we will always offer on the first instance to resend your order. If you would prefer, we can offer a full refund on your order if it has been damaged or not to your satisfaction. On the rare occasions, we no longer have stock for a lost/damaged order, we will offer a full refund. Refunds generally take 3-5 working days and are handled by Stripe/Paypal directly. For BACS payments, we return the money from the account in which it was sent.

Remember, if you are dissatisfied or unhappy with your order from us. Please get in touch to discuss how we can resolve any problems with you. We care about our products and our customers!

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