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COVID-19 - EXPECT SIGNIFICANT DELAYS [read more]
COVID-19 STATUS
COVID-19 STATUS
COVID-19 Service Information

SERVICE STATUS [AMBER]:

Like the majority of food businesses, we are experiencing high levels of purchasing. While we who heartedly appreciate the business, this has placed a great strain on our small team of packers who are working day and night to get orders processed and shipped. Please only buy what you really require at this time. We reserve the right to cancel and refund any orders we feel are unfair to our other customers. We appreciate supplies and ingredients are in short supply, but that is now starting to change.

Due to the UK lockdown and social distancing requirements, we have decided to implement our contingency plan. This involves a split shift system where only 2 workers are on-site at any given time who must adhere to the 2m distance rule. We are extending our opening hours to allow all staff to work. As a food manufacturer, we are unable to work from home.

We are a small business (6 people) and this will have an impact on overall business productivity. If you decide to place an order with us, we ask that you do so knowing that order will not be dispatched as fast as you would normally expect from us. Dispatch time on any orders now placed is 7-14 days. Please note this is the time for us to pack and ship and DOES NOT include the delivery time itself.  

We will continue to operate until: A) Our premises become inaccessible either due to quarantine or government closure. B) Postal services are unable to collect/deliver orders. C) All staff are unable to work due to sickness. In the event that we are unable to operate due to the above, we will fully refund any order we have not shipped if the customer wishes. For any orders that have already been shipped and get delayed or stuck in the post, we will replace that culture if it fails to ferment on arrival. 

ORDER DISPATCH [AMBER]:

Current dispatch on any order placed is 7-14 working days.

MY ORDER HAS NOT ARRIVED (25/04/20):

We are currently around 10 days behind packing any order placed. If you have not yet received a “completed order” email from us, we have not yet packed your order. If you wish to cancel any order that has not been dispatched, please contact us. 

If you have a completed order email, it will have been packed and shipped. Delivery with royal mail is currently taking anything from 1-12 working days. Please be patient. All cultures will be fine in transit for at least 15 days. We will still replace any culture that fails to ferment.

DELIVERY NETWORK STATUS [AMBER]:

Royal mail is behind on deliveries. We expect current delivery times to range for 1-14 days. A large volume of post appears to have vanished. We are working hard to resolve this.

All couriers are running. Please expect some delays due to staff sickness.

PRODUCT MANUFACTURING STATUS [GOOD]:

SOURDOUGH PRODUCTS:

We have managed to secure large deliveries of flour.

MILK KEFIR PRODUCTS:

We now have access to organic milk and have restored the organic status of all dairy products.

YOGHURT PRODUCTS:

We are currently very well stocked on freeze-dried yoghurts. 

KOMBUCHA PRODUCTS:

We now have kombucha back in stock, albeit it still needs to be processed and we are working on that. Small amounts will start to go back into stock.

KITS AND DRINKS:

We are adding small amounts of kits and drinks to the stock each week. These items take longer to pack and are slowing us down further. We do have stock and aim to have these back up ASAP. 

GENERAL ANNOUNCEMENTS:

 THE GOOD NEWS:

Despite current circumstances, from the government announcements today (20/03/20) it does not look like delivery services are not going to suddenly stop running anytime soon. We will continue to push on and get as many orders out as we possibly can from Monday.

We are arranging evening shifts and packaging from home roles so that parents can work during school closures. We are eligible for our children to attend as “keyworkers” but we are unsure if that is the ethical decision to make with what is going on.

THE NOT SO GOOD NEWS

The main reception desk for our premises is now closed. This is causing issues with deliveries and collections. We are working on this. 

FOOD SAFETY:

Freshly fermented hold a 5-star hygiene rating which was recently regranted after an unannounced inspection on 05/03/2020. You can view our rating by clicking here. 

All of our staff are trained in food safety management and we are adopting even more stringent hygiene and cleaning routines to further aid in stopping the spread of COVID-19.

Current evidence shows that the virus does not last for long on surfaces and any virus found on the packaging or food would be dead on arrival after shipping. COVID-19 requires a human host for survival. Food and food packaging is not high risk.

QUARANTINE AND YOUR STARTER CULTURES:

Should the situation arise that you are unable to obtain the ingredients to keep your ferments active, please follow these procedures:

Milk Kefir, Water Kefir, and Ginger Beer Plant:
Strain the grains, put them into something airtight and freeze them. Grains can also be left to dry or be dehydrated. Both methods will require some patience during the reactivation stage. They will fully recover within 2 weeks.

Sourdough:
Sourdough is very hardy and will survive many months in the fridge unfed. However, we recommend that you freeze your starter. It will revive very fast once defrosted.

Kombucha and vinegar mothers:
These need to be stored in an airtight container with some starter tea/vinegar. Keep them at room temperature. They will keep for years. Just make up fresh batches when you are ready and continue where you left off.

Ginger Bug:
Paste a thin layer onto parchment paper or a plate. Allow it to fully dry and dehydrate. Revive with fresh water, sugar, and ginger.

Yoghurts:
Sadly, yogurts do not always cope well with being frozen or dried out. We would recommend freezing them over dehydration for the best success. Freeze a reasonable amount and expect to use 4 times the usual amount of starter on the initial batch.