We currently have a number of staff members who are self-isolating due to the NHS track and trace app. This means we have fallen even further behind. We are doing the best we can! Please bare with us.
1) School closures mean we have lost some of our workforce. We are working hard for a solution to this.
2) We simply can’t get orders out fast enough to meet the current demand.
3) Priority and next day orders will remain enabled and we will do our best to meet those. Please expect delays.
4) All postal/delivery networks are still trying to recover from Christmas. Please expect delays.
5)We get hundreds of ‘where is my order’ emails. We simply can’t cope with the amount coming in.
6) We are unable to maintain social media support.
7) You are not the only ones waiting for a delivery! We have a number of orders from suppliers that are also stuck in the courier system. If your order is delayed we are usually awaiting stock.
8) We are human, we are doing the best we can. Please, stop shouting at us on the phone!
CURRENT EXPECTED DELIVERY TIMES:
Please note you must order before 2pm for same day dispatch on 1st class/next day delivery.
Free shipping: 7-21 days after placing order
1st class shipping: 1-7 days after placing order
Next day delivery: 1-2 days after placing order (98% are making it next working day)